Contact Us

At East Medina County Special Utility District, our commitment is to provide the community with superior service. Please feel free to send us an email using the contact form below or give us a call.  As your water provider, we welcome your feedback and appreciate your business.

District operating policies, rates, fees and regulations are adopted by the Board of Directors who are elected by the registered voters of the District’s Bounded Service Area. The staff does not make policy, nor do they make decisions as to who will and will not be held to these policies, rates, fees or regulations.

The staff and employees of the District will make every attempt to satisfy your concerns or questions. If you have a complaint or concern that cannot be handled by the Superintendent, Mr. Bruce Alexander, please address your complaints or concerns in writing, to the Board of Directors. 

The Board of Directors will respond to your written inquiry at the next available meeting.  Please call the office for details of the Policy.  The complete policy may be purchased for a $10.00 fee, or borrowed with a $10.00 deposit at the District office, or viewed on the web page.

E-mail correspondence is maintained in accordance with applicable provisions of State law and may be considered public records. Public disclosure of your communication may be required.